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Ben Scissorhands Privacy Policy

Last updated: 19 April 2026

Ben Scissorhands values your privacy. This policy explains what personal information we collect, how we use it, how we protect it, and the choices you have.

1. Who we are

Ben Scissorhands (Aus) Pty Ltd (ABN 90 618 375 241), trading as Ben Scissorhands, operates barbershops across Brisbane, Queensland, Australia.

Contact:

2. What information we collect

We only collect the information we need to provide our services to you. This may include:

  • Your name
  • Your phone number and email address
  • Your booking history and service preferences
  • Payment information (processed by our payment provider; we do not store full card details)
  • Any health information you choose to share with us, such as allergies or skin conditions, so we can provide a safe service
  • Photos of our work, only where you have given your permission

3. How we collect your information

We collect personal information directly from you when you:

  • Make a booking online, by phone, or in person
  • Visit one of our barbershops
  • Contact us by email, phone, or social media
  • Purchase or redeem a gift voucher
  • Sign up to receive messages or updates from us

4. How we use your information

We use your personal information to:

  • Confirm, manage, and send reminders about your appointments
  • Process payments for our services
  • Respond to your questions and requests
  • Keep a record of your preferences so we can provide a consistent service
  • Send you booking confirmations and, if you have opted in, occasional updates about our services
  • Meet our legal and record-keeping obligations

5. Who we share your information with

We do not sell your personal information. We only share it with service providers who help us run our business, such as:

  • Our booking and payment systems
  • Our SMS and email providers
  • Our accounting and business software providers

These providers are only given access to the information they need to perform their service, and they are required to keep it secure. We may also share information where we are required to do so by law.

6. How we store and protect it

We store your information in secure systems and take reasonable steps to protect it from loss, misuse, unauthorised access, and disclosure. We keep your information only for as long as we need it to provide our services and meet our legal obligations.

7. Your choices and rights

You can:

  • Ask to see the personal information we hold about you
  • Ask us to correct any information that is inaccurate or out of date
  • Unsubscribe from marketing messages at any time
  • Ask us to delete your information, subject to any legal obligations we have to keep it

To make any of these requests, please contact us using the details in section 1.

8. Cookies and our website

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can manage or disable cookies through your browser settings.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.